By law, traders must accurately describe the goods they are offering for sale. While the maxim "buyer beware" still applies, consumers and purchasers are increasingly protected against fraudulent or dishonest activity on the part of traders.
What to do if You Have Bought Faulty Goods
If you have been caught out by misleading advertising, hidden/omitted product information, false promises, dishonest or pushy sales tactics (such as mis-sold PPI), or any other breach of contract or consumer law, we can help.
You have the right to purchase goods and services which are properly described, not faulty and which are the genuine article (i.e. not counterfeit). You also have the right to expect to be treated fairly and to expect certain minimum standards of service. If you have made a purchase and any or all of these rights have been breached, you may be entitled to take legal action.
One of the most common breaches of consumer law is misrepresentation. This occurs where a manufacturer or sales person misrepresents some facet of their product or service. This can be in the form of:
- Negligent Misrepresentation – the seller or manufacturer unwittingly communicates false information in cases in which they should know better;
- Intentional Misrepresentation – this is a form of fraud. This occurs when you are deliberately mislead about some quality of the item or service in question.
If a seller/manufacturer misrepresents some aspect of their product to you, you may be able to make a claim. Contact us for expert consumer law advice in Birmingham.
Consumer law advice Birmingham
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